1 Job in hales corners, wi
Orthodontic Experts is Hiring a Patient Service Representative Near Hales Corners, WI
Description
About us:
Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and Indiana. This year we are on track to open additional offices! Our core Values consist of the following:
- Accountability
- Continuous Improvement
- Inclusion
- Integrity
- Respect
- Teamwork
- Transparency
Job Description:
Calling all healthcare heroes with a passion for people and a knack for organization! As a Patient Service Representative, you're not just the first smile patients see – you're the magic behind the scenes, making their journey through our facility smooth and stress-free. From scheduling appointments with ninja-like precision to mastering insurance acrobatics with finesse, you're the ultimate multitasking maestro. Join our dynamic team, where every encounter is an opportunity to make a difference in someone's life.
Duties include, but are not limited to:
- Answer all phone calls.
- Listen and return all voicemails left in front of office phones.
- Check-in new and existing patients and let the clinical staff know that the patient has arrived.
- Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA (Health Insurance Portability and Accountability) privacy notice)
- Check out patients (collect payments, make next appointment)
- Handle questions and provide information to walk-in patients.
- (This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.)
- Maintain comm-log up to date with all necessary patient/parent communication information.
- Review the daily schedule of the clinic for any changes.
- Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
- Review for Bonding approvals
- Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
- Understand cancellation policy and reiterate it to patients.
- Print end of the day reports.
- Check collected payments against the report and check all credit card transactions.
Requirements
Requirements:
- High school degree or GED equivalent
- 3 years of customer service experience
- 2 years of patient service experience
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
- Excellent problem solving and de-escalation skills.
- Excellent written and verbal communication skills
Working Hours/ Location:
- Monday – Wednesday 8:45am – 5:00pm
- Thursday 7:45am - 4:00pm
- Friday 6:45am – 3:00pm
- 2 Saturdays per month
- 5778 S 108th St , Hales Corners, WI 53130
- Travel to Mount Pleasant and Menomonee Falls
Benefits (for our full-time employees)
- Paid Patient Service Representative Training
- Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
- Medical, Dental, Vision, and Life Insurance
- Short-Term Disability
- Employee Assistance Program
- Health Savings Account
- Dependent Care Account
- 401(k) and matching
- Paid Time Off
- Identity Theft Protection - LifeLock
- MetLaw
- Pet Insurance
- Free and discounted Orthodontic Treatment?
- Monthly Bonuses
Job Summary
Full Time
Ambulatory Healthcare Services
$36k-46k (estimate)
04/14/2023
07/08/2024
SYCAMORE, IL
50 - 100
2019
<$5M
Ambulatory Healthcare Services
Related Companies
The job skills required for Patient Service Representative include Customer Service, Patient Care, Patient Registration, Front Office, HIPAA, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Service Representative positions, which can be used as a reference in future career path planning. As a Patient Service Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Service Representative. You can explore the career advancement for a Patient Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Service Representative job description and responsibilities
Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.
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Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.
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A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Representative jobs
Open the Patient Service Representative Cover Letter Template.
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Patient confidentiality must remain a primary concern.
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Know how to feel, express and receive gratitude.
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Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
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Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.
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Step 3: View the best colleges and universities for Patient Service Representative.
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